Terms and Conditions 24-hour Roadside Assistance Services

24-hour roadside assistance services are provided by and/or through the third-party administrator, Cross Country Motor Club, Inc. (CCMC), 400 Rivers Edge Drive, Medford, MA 02155, except in Alaska, Hawaii, Oregon, Wisconsin and Wyoming where services are provided by and/or through Cross Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165, Thousand Oaks, CA 91360.

Round-the-Clock Assistance
Simply call the toll-free number listed on your Contract - 1-866-702-4462 - 24 hours per day, 365 days per year. (For the hearing impaired - TDD 1-800-747-2128). Coverage for your vehicle includes up to $100 per occurrence toward the eligible services listed below, subject to the guidelines and limitations, also listed below.

Roadside Assistance is available 24-hours a day, 365 days a year
Whether your covered vehicle is located at your home or on the road, call us toll-free for the following assistance:

Towing Service - If your covered vehicle is inoperable and in need of towing assistance, we will arrange for the vehicle to be towed to the nearest authorized retailer, or destination of your choice, up to $100 per occurrence for covered services.
Emergency Lockout Service - Provides emergency lockout service to get you back into your covered vehicle. Simply sign for the service - up to $100 per occurrence.
Battery Assistance - If the covered vehicle can not be started due to a failure of the vehicle's 12 volt battery, jump start assistance will be provided at no cost to the contract holder for up to $100 per occurrence. For electric vehicles (EV), where available a fast charge mobile service may be offered at no cost to the contract holder for up to $100 per occurrence.
Flat Tire Assistance - If the covered vehicle has a flat tire, assistance will be provided to replace the flat tire with the vehicle's spare tire. The spare tire must be available with the vehicle at the time of the disablement. Towing assistance will be provided if there is no inflated spare at the scene of the disablement. Simply sign for the service - up to $100 per occurrence.
Emergency Fuel Delivery Service - If the covered vehicle is out of fuel and in need of emergency fuel delivery, up to two gallons of fuel will be delivered to the disablement location, where available and allowable by government regulations. Covered services are available up to $100 per occurrence.

Guidelines and Limitations
The following provisions apply to your coverage:

References to "you" and "your" throughout these terms and conditions refers to the contract holder named herein; references to "CCMC", refers to Cross Country Motor Club, Inc. and Cross Country Motor Club of California, Inc., the third-party administrators for the roadside services; and references to "contract", refers to the contract that you purchased through your dealer.
In the event the cost of roadside assistance or covered services exceeds coverage limits, you will be required to pay the additional service charges at the time service is rendered. Additional charges are not reimbursable.
Your 24-hour roadside assistance service coverage begins on the purchase date of the contract and will continue until the expiration indicated on the contract.
Only the vehicle identified on the contract is eligible for 24-hour roadside assistance services, while operated by you or by anyone with your permission.
Services and benefits are available in the 50 states of the United States of America and the District of Columbia (but excluding its territories and possessions) and Canada.
Roadside assistance, towing and lockout services and benefits are rendered as "emergency services" and are available only when the covered vehicle is unable to proceed safely under its own power, either on the contract holder's premises (garage or driveway) or any normally traveled, paved public street, highway or parking area.
Frequency Limits - Service will only be provided for one disablement for the same cause during any consecutive 7-day period. Only one tow or other service per disablement will be provided. Services are for emergencies only and not intended to be a general repair service or used as a substitute for regular/routine maintenance.
All services are limited to a combined four service incidents per contract year (the twelve (12) month anniversary period from the date of purchase of your contract during the term set forth in the application). If more than the above number of service incidents occur during a coverage year, we will continue to provide the benefits of dispatched service to your disabled vehicle, however, any resulting service charges must be paid by you, the contract holder, at the time service is rendered and these charges are not reimbursable.
Since the service provider and service facilities are independent contractors and are not CCMC's agents or employees, neither Fidelity Warranty Services, Inc. nor CCMC can assume liability for any damage to a vehicle or injury to person(s) or other claims from the rendering of service or for personal items left in the vehicle. Any claims for damage to the property or injury to person(s) must be filed against the service provider or facility.

Type of Vehicles Covered:
Your coverage was designed with your passenger car or light truck in mind. CCMC will arrange for 24-hour roadside assistance services for (i) self-propelled, four-wheel vehicles designed, licensed, and used for private on-road transportation and (ii) trucks designed, licensed and used for on-road transportation, with a carrying capacity of up to one (1) US ton (2,000 pounds), subject to the exclusions described in these contract guidelines. CCMC allows coverage on vehicles used for "light duty commercial use". This is defined as "company or pool vehicles used for business travel, site inspection, light delivery, service or repair, and snow removal provided YOUR vehicle is equipped for snow removal as recommended by the manufacturer. Cab/chassis, cutaways, stripped chassis, incomplete vehicles, branded title vehicles and any vehicles exceeding one (1) ton capacity are not eligible for coverage."

Reimbursement In Certain Circumstances:
When, because of unusual circumstances, you utilize the option of obtaining emergency services through your own service provider (a service provider is defined as an established commercial garage, service station or other repair facility), first you must call CCMC and receive an authorization number. For reimbursement consideration, up to $100 per occurrence for covered services, send a copy or the original of the pre-printed itemized receipt (including name, address, and telephone number of the service provider), your authorization number, your name, address, contract number, the date and location of your disabled vehicle when emergency services were provided, and a description detailing the emergency services provided and amount of the service charges. Private citizens assistance is not reimbursable.

Roadside Assistance Services Non-Covered Items:

All parts, labor, and supplies provided while at an auto repair shop or service station or towing to another location from the original location to accommodate the driver.
Service for taxicabs, tractors, boats, rental vehicles, commercial vehicles (aside from expressly permitted above), dune buggies, ATV's or vehicles used for competition, stolen vehicles, unlicensed vehicles, illegally parked or impounded vehicles or any vehicles in tow.
Any and all fines or ambulance charges.
Rental of towing equipment.
Towing at the direction of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking or other violations of law or towing by other than a licensed service station or garage.
Installation or removal of snow tires, repairs to studs, mounting and dismounting snow chains.
Shoveling snow from around a vehicle.
Vehicle storage charges, cost of parts and installation of products, materials, impoundment, and additional labor relating to towing.
Benefits are not applicable if the need for service arises out of or in connection with an act of God, war, insurrection, riot, etc.
Expenses incurred by you that are not specifically listed in this contract.

Form 100RSC-NT